AI receptionist for hvac
No heat at midnight in January is your highest-value call.
It's also the one most likely to hit voicemail. AlwaysGreet picks up, establishes heating or cooling, finds out whether there's an infant or an elderly resident in the house, quotes your diagnostic fee, and texts you everything before your competitor's answering service has finished reading its script.
From $99/month. One recovered customer usually covers it.
The math
- $99
- Starting plan, per month
- ~$320
- Typical emergency HVAC call
- 24/7
- Nights, weekends, holidays
- <2 min
- Typical call
One recovered customer pays for the month. Everything after that is margin.
The problem
Where hvac lose calls
Not a general case — these are the specific ways this trade leaks jobs.
01
Your season is a queue you can't answer
The first freeze and the first heatwave generate more calls in two days than the rest of the month. Every one that rings out during a cold snap is a system replacement that goes to whoever picked up.
02
Not every no-heat call is equally urgent
A family with a newborn and no furnace at 20°F is not the same call as a rattling vent. Without triage they're the same voicemail, and you find out which was which in the morning.
03
Second calls vanish while you're on the first
You're already on the phone with a customer when the next one rings. In peak season that happens all day, and there is no version of you that can answer both.
Hear it in action
What your customer actually hears
A real call for this trade, start to finish — triage, honest pricing, details captured, you texted, the work booked.
- 11:14 p.m. — inbound call, 19°F outside
AlwaysGreet
Valley Comfort Heating and Air, after-hours line. What's happening?
Caller
Our furnace just stopped. The house is getting really cold.
AlwaysGreet
Okay — is anyone in the house who's especially vulnerable to the cold? Infants, elderly, anyone with a medical condition?
Caller
We have a three-month-old. That's why I'm calling this late.
AlwaysGreet
That moves you to the front. Two quick things: is the thermostat calling for heat, and do you smell gas at all?
Caller
Thermostat's on and set to 70. No gas smell.
AlwaysGreet
Good — no gas smell means we're not evacuating. Our after-hours diagnostic is $129, and the technician confirms any repair cost after he's looked at it. Name, address, and best callback number?
Caller
Marcus Bell, 4412 Ridgeway Court. 480-555-0188.
- Owner texted — EMERGENCY · Marcus Bell · 480-555-0188 · No heat, 19°F · INFANT IN HOME · 4412 Ridgeway Ct
AlwaysGreet
Marcus, the on-call tech has your details flagged urgent because of the baby. He'll call you back within ten minutes. In the meantime, close off rooms you're not using and keep everyone in one space.
- Call ended · 2m 11s · booked · $320 recovered
The vulnerability question isn't padding — it's what turns a queue of no-heat calls into a priority order you can actually dispatch against.
What it knows
It arrives already understanding hvac
This isn't marketing copy — it's the actual template that ships. Every line is yours to edit once you're in.
Services it can quote and book
- No heat / no cooling
- AC repair
- Furnace repair
- Tune-up / maintenance
- Thermostat install
- System replacement quote
How it decides what's urgent
Treat as EMERGENCY: no heat in freezing weather, no cooling in dangerous heat, gas smell (advise leaving and calling the gas company/911), water leaking from a unit. Maintenance, quotes, and non-urgent noises are ROUTINE.
Emergency jobs are seeded at $320 and routine at $140 for the recovered-revenue math. Both are yours to set.
Setup
Live in three steps
No hardware. No new number. No contract to unwind.
- 01
Tell it about your business
Hours, services, what you charge, what counts as urgent. Start from the hvac template and adjust — about ten minutes.
- 02
Test it on a real call
Run a scenario from your own trade and hear exactly what your customer would hear. Rewrite anything that doesn't sound like you.
- 03
Forward your calls
After-hours only, or everything you can't pick up. Your number stays your number — nothing on your listings changes.
Listen to a real call before you pay anything.
As you grow
More calls, more lines, same front desk
Every plan answers, triages, texts, and books. Higher tiers add talk time and simultaneous calls.
| Plan | Talk time | At once | Overage |
|---|---|---|---|
| Starter | 200 min | 1 call | |
| Pro | 500 min | 2 calls | |
| Multi | 900 min | 3 calls |
Control
You hold the off switch
Handing your phone to software is a real decision. These run before a call is ever answered — they're enforced in code, not promises in a help doc.
Kill switch
One tap stops the AI answering. No support ticket, no waiting on us.
Spend cap
A daily ceiling pauses the line automatically if anything runs away.
Rate limits
Per-caller hourly limits and automatic flagging of repeat short-call bursts.
Your wording
Every line it speaks and every price it quotes is yours to edit, any time.
Pricing
Priced like one customer, not like payroll
No setup fee, no contract, cancel whenever. Minutes are talk time — a typical call runs under two minutes.
Save 17% with annual — 2 months free.
Starter
$99/mo
$99 billed monthly
Stop missing the one call that pays for the month.
- 200 talk minutes
- 1 call at a time
- After-hours call capture
- Then $0.30/min, only if you go over
Pro
Popular$149/mo
$149 billed monthly
For businesses busy enough to drop calls.
- 500 talk minutes
- 2 calls at a time
- Owner SMS + booking
- Then $0.28/min, only if you go over
Multi
$249/mo
$249 billed monthly
Multiple locations or lines, one AI front desk.
- 900 talk minutes
- 3 calls at a time
- Lowest overage rate
- Then $0.25/min, only if you go over
Talk minutes are allocated monthly on both plans — annual changes how you pay, not what you get each month. Overage is billed as it happens. Cancel any time; annual is refunded pro rata on unused whole months.
Questions
The things owners actually ask
Can it tell a real emergency from a maintenance call?
That's what the HVAC template does. No heat in freezing weather, no cooling in dangerous heat, a gas smell, or water coming from a unit are emergencies. Tune-ups, quotes, and odd noises are routine. You can rewrite any of those rules.
What does it do if someone smells gas?
It tells them to leave the house and call the gas company or 911 before anything else, and it does not try to book them first. That instruction is in the template and we'd strongly advise leaving it there.
Will it quote a repair price?
It quotes your diagnostic or trip fee, which is a real number you can stand behind, and says the technician confirms repair cost after inspecting. It won't guess at a compressor replacement over the phone.
Will it sound like a robot?
No — it's a natural voice that interrupts and responds like a person, not a phone tree. But judge that yourself rather than taking our word: run the demo and listen to a real call before paying anything.
Do I have to change my phone number?
No. Your number stays exactly as it is on your listings, your signage, and your website. You forward calls to AlwaysGreet — either everything you don't pick up, or only outside opening hours. Turning it off puts everything back as it was.
Can it answer only after hours?
Yes, and most businesses start there. Turn on after-hours-only and the AI stays silent while you're open — you take those calls yourself. It picks up nights, weekends, and holidays.
What stops spam calls burning through my minutes?
A per-caller hourly limit, automatic flagging of repeat short-call bursts, and a daily spend cap that pauses the line if something goes wrong. These run before a call is answered, so a robodialer can't run up your bill.
What if it says something wrong to my customer?
There's a kill switch in your dashboard — one tap and it stops answering immediately, with no support ticket and no waiting on us. You can also edit exactly what it says and what it quotes at any time.
How long does setup take?
About ten minutes. Start from a template, set your hours, services, and price ranges, test it on a real scenario, then forward your calls. You can be live the same day.
What happens if I go over my minutes?
Calls keep getting answered at your plan's per-minute rate, and you'll see the overage on your dashboard as it accrues. If you'd rather it stop cold at the limit instead, that's a setting you control.
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How many no-heat calls rang out last winter?
Every one of them called somebody.